“ISO 9001:2015” is a competency-based 2-day training program that focuses on the ability of an organization to consistently provide products and services that meet or exceed customer and applicable statutory/regulatory requirements; and improve customer satisfaction and business performance. The use of organizational context and the needs/expectations of interested parties are explained as the basis for designing a Quality Management System and its processes. The course empowers participants with the understanding of the use of process approach combined with risk-based thinking to manage organizational risks and opportunities.
Participants are introduced to the purpose of quality principles in the context of their interaction and relationship with the ISO 9001:2015 Standard, and provided with the understanding and intent of requirements of the ISO 9001 Standard through the use of real life examples applied to product or service-related business sectors. Participants are actively engaged in demonstrating the identification of applicable sub-clauses of ISO 9001:2015 Standard through practical and user-friendly case studies as well as evaluating the conformance to various requirements of the ISO 9001 Standard using product and service-related scenarios.