“ISO 9001:2015 ” is a competency-based 2-day training program that focuses on the ability of an organization to consistently provide products and services that meet or exceed customer and applicable statutory/regulatory requirements; and improve customer satisfaction and business performance. The use of organizational context and the needs/expectations of interested parties are explained as the basis for designing a Quality Management System and its processes. The course empowers participants with the understanding of the use of process approach combined with risk-based thinking to manage organizational risks and opportunities.
Participants are introduced to the purpose of quality principles in the context of their interaction and relationship with the ISO 9001:2015 Standard, and provided with the understanding and intent of requirements of the ISO 9001 Standard through the use of real life examples applied to product or service-related business sectors. Participants are actively engaged in demonstrating the identification of applicable sub-clauses of ISO 9001:2015 Standard through practical and user-friendly case studies as well as evaluating the conformance to various requirements of the ISO 9001 Standard using product and service-related scenarios.
Who Should Take This Course?
Anyone entering a quality management-related career
Quality Managers, Coordinators and Consultants
Senior Management personnel who direct and control organizations
Human Resources/Training professionals
Engineers, technicians and technologists
Laboratory, Testing and Inspection professionals
Reliability personnel and Statisticians
Anyone seeking transition from ISO 9001:2008 Standard to ISO 9001:2015 Standard
Anyone seeking advanced knowledge of ISO 9001:2015 Standard
Internal auditors seeking to advance knowledge of ISO 9001:2015 Standard requirements
Auditors seeking accreditation to become external auditors employed by QMS registrars
Learning Objectives Requirements
Participants Handouts
Certification
System Requirements
Learning Objectives for ISO 9001:2015 Requirements
Get to know the ISO Annex SL structure for all management systems;
Understand the identification of processes through inputs required and the outputs expected;
Grasp PDCA application to ISO 9001:2015 Standard;
Comprehend the interaction and relationship of the Quality Management Principles with ISO 9001 Standard requirements;
Learn how to use organizational context and needs/expectations of interested parties for designing a quality management system and its processes;
Understand the interpretation and extent of required documented information;
Learn the leadership and commitment aspects for the effectiveness and continual improvement of the quality management system;
Understand operational planning and control requirements for products and services;
Understand how to determine and address risks and opportunities to assure that the quality management system can achieve its intended result(s); enhance desirable effects; prevent, or reduce, undesired effects; and achieve improvement;
Comprehend what monitoring/measuring data needs to be collected, analyzed and evaluated to maintain the effectiveness and continual improvement of quality management system
Identify various sub-clauses of the ISO 9001:2015 applicable to various product and service-related business and industry sector scenarios;
Learn the boundaries between QMS and legal compliance;
Identify evidence required for auditing various sub-clauses including QMS and operational effectiveness;
Evaluate evidence and formulate non-conformance reports;
Participants receive a package that consists of interpretation of ISO 9001:2015 Standard related materials supported by process approach examples, scenarios and case studies and other value-added reference materials.
Who Should Take This Course?
Anyone entering a quality management-related career
Quality Managers, Coordinators and Consultants
Senior Management personnel who direct and control organizations
Human Resources/Training professionals
Engineers, technicians and technologists
Supervisors, Foremen and Lead Hands
Laboratory, Testing and Inspection professionals
Reliability personnel and Statisticians
Anyone seeking transition from ISO 9001:2008 Standard to ISO 9001:2015 Standard
Anyone seeking advanced knowledge of ISO 9001:2015 Standard
Auditors seeking accreditation to become external auditors employed by QMS registrars
Internal auditors seeking to advance knowledge of ISO 9001:2015 Standard requirements
Participants who successfully demonstrate competence during this course will receive a Certificate of Attainment covering the following Exemplar Global knowledge competency units:
Exemplar Global – QM: Quality Management systems
Participants not deemed competent are issued Certificates of Attendance and given the opportunity to retake the mandatory competencies previously missed.
Who Should Take This Course?
This is an instructor led course where instructor covers a bulk of course via zoom interaction using a adobe course slides and exercises.
A student manual is provided which can be either downloaded or printed by students at the beginning of the course for taking notes during the class.
It is of vital importance that all students follow the instructor using adobe slides because the slides are the best source for understanding the interpretation of the ISO standards.
The course is made up of various lessons. Each lesson is made up of various sub-clauses. Each sub-clause must be clicked for access before proceeding to next lesson.
Every effort will be made during the class that each student is capable of completing the exercises within a lesson before moving on to the next lesson
The student`s responses to exercises will be saved by the system and students will save these responses onto their individual devices, for reference during the examinations. In addition students should print the student manual before the beginning of the course so they can manually complete the exercises on the printouts in the class that is being facilitated by the trainer.
A computer running windows 8 or windows 10 or macOS X with macOS 10.9 or later.
Windows (Internet browsers): Edge 12+, Firefox 27+, Chrome 30+
Mac (Internet browsers): Firefox 27+, Chrome 30+
An internet connection – broadband wired or wireless (3G or 4G/LTE)
Speakers, a microphone and webcam (required for Zoom or Microsoft Teams usage and for examination)
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11am to 7:30 pm EST