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ISO 9001 Terms, definitions & context

ISO 9001 Terms and Definitions

The purpose of providing terms and definitions through ISO 9000:2015 standard is to:

  • Standardise the quality management terminologies across the globe.
  • Eliminate any misunderstanding or confusion by adopting non-standard terms and definitions.
  • Enable organizations to train their employees for consistency through standard terms and definitions. 
  • Establish and sustain a culture of consistency on quality management terminology.
  • Get everybody on the same page.

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ISO 9001 Context

The intention is to develop a strategic direction or plan for your organization by identifying and understanding its relevant internal and external issues. The internal issues can be determined through tools such as SWOT analysis. The external tools can be scanned using tools such as PESTLE analysis. 

SWOT:

SWOT refers to Strengths, Weaknesses, Opportunities, and Threats. Once the internal issues have been determined, these are qualified either as strengths or weaknesses. The strengths lead to opportunities, whereas the weaknesses point to threats. These opportunities and threats are prioritized using a risk assessment criterion. The prioritized SWOT issues become potential strategic issues, which are weighed against ease of implementation/difficulty of implementation criteria. Following this analysis, a 5-year strategic plan is developed with most implementable issues handled in 1st year, while the least implementable issues handled during the last year. Once the 5-year strategic plan is developed, strategic objectives and targets are generated. 

PESTLE:

PESTLE refers to Political, Environmental, Social, Technological, Legal, and Economical. PESTLE is used for external scanning, beyond the control of your organization. Once the PESTLE related issues are determined, they are prioritized using a risk assessment criterion. The prioritized PESTLE issues become potential strategic issues, which are weighed against ease of implementation/difficulty of implementation criteria. Following this analysis, a 5-year strategic plan is developed with most implementable issues handled in 1st year, while the least implementable issues handled during the last year. Once the 5-year strategic plan is developed, strategic objectives and targets are generated. 

The prioritised strategic plan for the PESTLE and SWOT is reviewed for any overlapping and duplication. These finalized strategic objectives and targets are then supported by an operating plan which covers day-to-day operational processes. 

iso 9001 context chart

ISO 9001 Stakeholders

The process below includes the names of the stakeholders i.e., jurisdictional bodies. 
iso 9001 stakeholders
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