Jack Sehkon and Associates Inc.

What does an effective Quality management system look like?

Effective Quality Management System

An effective management system is demonstrated by the following:

  • Meeting and exceeding customer requirements the “first time”.
  • Complying with applicable statutory and regulatory requirements relevant for the product and service.
  • Application of provision for measurement of effectiveness and efficiency of the QMS i.e., KPIs.
  • Acting as a vehicle to achieve strategic direction, goals, and targets.

Ingredients of an Effective Quality Management System

  • Employs a strategic plan as the platform.
  • Addresses quality management system scope.
  • Recognizes leadership commitment and accountability.
  • Ensures a quality policy in place.
  • Is based upon measurable quality objectives.
  • Employs process approach and risk-based thinking.
  • Demonstrates competence and training effectiveness evaluation.
  • Addresses risk-based policies, procedures, and tools.
  • Incorporates non-conforming outputs resolution. 
  • Incorporates appropriate, business friendly, and measurable KPIs.
  • Encourages effective and efficient internal audits.
  • Provides meaningful and value-adding management reviews.
  • Delivers effective corrective actions.
  • Triggers continual improvement.

QMS Design Philosophy

  • Employs a multi-functional management team.
  • Driven by top management.
  • Employs working level process teams.
  • Uses risk assessment to develop a focus.
  • Provides guidelines for developing quality policies, procedures, and tools. 
  • Incorporates documented information effective approval.
  • Based upon database interactive ERP model. 

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QMS Implementation

  • Employs actual developed QMS for training.
  • Evaluates training effectiveness for competence retention.
  • Based upon providing a logic or rationale for people.
  • Incorporates user-friendly and direct job-related questionnaires.
  • Informs employees about expected records generation.

QMS Evaluation

  • Employs meaningful QMS data and information.
  • Utilizes effective analysis and evaluation tools.
  • Enforces process and risk-based effective internal audits.
  • Relies upon meaningful, value-adding, and effective management reviews. 
continual improvement of quality management system

QMS Continual Improvement

  • Incorporates risk-based approach to address non-conformances.
  • Promotes process-based root cause analysis.
  • Encourages effective corrective actions based upon root cause analysis (processes).
  • Employs continual improvement drivers for business performance improvement.
  • Keeps QMS aligned with the strategic plan. 

QMS Resources

Courses
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