Baker Hughes

Highlights of certification project:

PLANNING STAGE:

• Appointment of project sponsor for overseeing the project.
• Formation of senior management team for on-going commitment, engagement and support.
• Formation of process teams for engaging in functional hands-on approach.
• Training on process approach and risk-based thinking.
• Training on ISO 9001 Standard requirements.
• Determination of QMS scope-including engineering (Toronto), Pipeline Inspection (Calgary), Project Management (Huston USA).

FRAMEWORK DEVELOPMENT:

• Development of Process Lists through identification of functional processes based on process approach.
• Development of Risk Registers through application of appropriate risk assessment methodology.
• Development of Legal Register related to products/services.

QMS DEVELOPMENT:

• Quality Policy, Quality Objectives and Quality Manual.
• System procedures based on risk assessment and ISO Standard.
• Operating procedures for various functions based on risk assessment.
• Product, Process and System KPIs.
• Tools (Templates, Forms, Databases, Checklists)

QMS IMPLEMENTATION:

• Training on their QMS.
• QMS Management Questionnaire.
• QMS Employee Questionnaire.
• Assistance during implementation.

QMS INTERNAL EVALUATION:

• Process and risk based Internal audit including product and process audits.
• Value adding management review based on analyzed data and ISO 9001 Standard requirements.
• Follow-ups on internal audit and management review gaps.

QMS EXTERNAL EVALUATION:

• Stage 1 external audit.
• Follow up on stage 1 gaps.
• Stage 2 external audit

CERTIFICATION RESULTS:

• Non-conformance free certification.
• Enhanced customer satisfaction.
• Increased market share.
• Efficiency and effectiveness improvements.