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Types Of Quality Management Systems

Types of QMS

A quality management system is a consolidation of policies, procedures, and tools that would collectively enable an organization to determine, deliver, and satisfy customer requirements for the products and the services requested. In addition, a QMS also provides a process for ensuring compliance with applicable statutory & regulatory requirements. 

Quality systems can be categorized into the following:

  • Standardized Quality System
  • Total Quality Management System
  • Six Sigma and Lean Quality Management System
  • Enterprise Operating System

Standardized Quality System

These systems are standardized across the globe and for the most part, are required through international standards, developed by ISO (International Organization for Standardization). Some of these systems include the following:

  • ISO 9001:2015 – Generic standard for QMS that applies to any service or product related industry. This standard has been modified by various sectors specific standards to incorporate requirements for those sectors. Examples include TS 16949 for Automotive Industry and AS 9100 for Aerospace Industry. The other examples include ISO 17025 for Testing Laboratories and ISO 13485 for Medical Devices.  

Total Quality Management System

A total quality management system was introduced 20-30 years ago and was embraced by some large organizations. This system was overwhelmingly comprehensive and received a bad reputation due to difficulty in understanding and implementing. Some users called it a massive paper trail without due benefits. This system lost interest of the users after 5 years of being in existence. 

Six Sigma and Lean Quality Management System

The six sigma is designed to micromanage sophisticated business sectors which require perfection while managing quality of products and services. Six sigma means that you will allow a maximum of six defective parts from a lot of one million parts. This is based upon the DMAIC principle that includes define, measure, analyze, improve, and control. The lean systems are designed to remove waste from the production/service processes. The lean systems include:

  • Process Design and Improvement
  • Charting
  • Descriptive Statistics
  • Probability Distributions
  • Process Variations
  • Six Sigma Process
  • Sampling and Process Control
  • Control Charts and Sampling Strategy
  • Selecting the Appropriate Control Charts
  • Various Types of Charts
  • Customer Expectations (Low and High Specification Limits)
  • Anticipating Problems and Risk Mitigation
  • Hypothesis Testing
  • Regression Analysis
  • Design of Experiments

Enterprise Operating System

This terminology is new and analogous to management systems. This refers to planning, managing, controlling, and improving operational processes such as sales & marketing, design and development, supply chain, production/service delivery, shipping & receiving, and other support processes such as HR, training, etc. 

enterprise operating system qms

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QMS Resources

Courses
Related Blogs
Case Studies

Justice Institute of B.C.

(Post-Secondary Institute) Jack Sekhon and Associates assisted Justice Institute in achieving certification to ISO 9001 QMS Standard.

Baker Hughes

(Oilfield Servicing) - Jack Sekhon and Associates assisted Baker Hughes in achieving certification to ISO 9001 QMS Standard.

National Oilwell Varco

(Oilfield Equipment, Technologies, And Expertise) - Jack Sekhon and Associates assisted NOV in achieving certification to ISO 9001 QMS Standard.

Coast Testing

(Non-Destructive Testing, Inspection & Engineering) - Jack Sekhon and Associates assisted Coast Testing in achieving certification to ISO 9001 QMS Standard.
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