Jack Sehkon and Associates Inc.

Justice Institute of B.C.

Jack Sekhon and Associates assisted Justice Institute of B.C. in achieving certification to ISO 9001 QMS Standard.

Case Study

Highlights of certification project:

PLANNING STAGE:

  • Appointment of project sponsor for overseeing the project.
  • Formation of senior management team for on-going commitment, engagement and support.
  • Formation of process teams for engaging in functional hands-on approach.
  • Training on process approach and risk-based thinking.
  • Training on ISO 9001 Standard requirements.
  • Determination of QMS scope – including Corrections/Community Service, Police Academy, Emergency Management, Fire and Safety, Sheriff Academy, School of Community and Social Justice, and School of Health Sciences.

FRAMEWORK DEVELOPMENT:

  • Development of Process Lists through identification of functional processes based on process
    approach.
  • Development of Risk Registers through application of appropriate risk assessment methodology.
  • Development of Legal Register related to products/services.

QMS DEVELOPMENT:

  • Quality Policy, Quality Objectives and Quality Manual.
  • System procedures based on risk assessment and ISO Standard.
  • Operating procedures for various functions based on risk assessment.
  • Product, Process and System KPIs.
  • Tools (Templates, Forms, Databases, Checklists).

QMS IMPLEMENTATION:

  • Training on their QMS.
  • QMS Management Questionnaire.
  • QMS Employee Questionnaire.
  • Assistance during implementation.

QMS INTERNAL EVALUATION:

  • Process and risk based Internal audit including product and process audits.
  • Value adding management review based on analyzed data and ISO 9001 Standard requirements.
  • Follow-ups on internal audit and management review gaps.

QMS EXTERNAL EVALUATION:

  • Stage 1 external audit.
  • Follow up on stage 1 gaps.
  • Stage 2 external audit

CERTIFICATION RESULTS:

  • Non-conformance free certification.
  • Enhanced customer satisfaction.
  • Increased market share.
  • Efficiency and effectiveness improvements.
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